My webcam isn’t working and can’t connect to the online test system. What should I do?
Find out how to fix webcam issues in
- Chrome browser
- You can’t take the test with Chrome on iPad at this time.
- Chrome operating system (OS) and Chromebook
- Mac OS and Safari browser
- Windows 7
- Windows 8
- Windows 10
- Windows 11
- a tablet
If you still can’t fix the issue, contact IRCC.CitOnlineTest-TestenligneCit.IRCC@cic.gc.ca. In your email, include
- a detailed explanation of the issue
- your application number
- your unique client identifier (UCI)
Answers others found useful
- What are the requirements for becoming a Canadian citizen?
- I already have a citizenship application in process. How will the 2015 changes to the citizenship legislation affect my application?
- Do I become a Canadian when I marry a Canadian?
- How much does it cost to apply for Canadian citizenship?
- I am a citizen of another country. Will I lose that citizenship if I become a Canadian?
- What can I do if my citizenship application is refused?
- What should I do if I missed my citizenship test?
- Can I leave Canada after I mail my citizenship application?
- What is a non-routine citizenship application?
- Do I have to use the travel journal?
- If I’m applying for citizenship, do I still have to submit the physical presence calculator if I submit the travel journal?
- If I’m transferring through different countries at the airport, or by car or train, do I need to record it in my travel journal?
- How do I get more copies of the travel journal?
- My application has been returned, because it’s incomplete. Do I have to recalculate my physical presence (time lived in Canada)?
Glossary term
- Date modified: