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I submitted an eTA application, but have not received any emails from IRCC. Can I still travel to Canada?

No. eTA is a mandatory entry requirement. You should not travel to Canada until a decision is made on your eTA application.

In most cases, applicants receive a confirmation email from Immigration, Refugees and Citizenship Canada (IRCC) within minutes of applying for an eTA. However, some applications can take several days to process.

If you are leaving for Canada soon, you may want to reschedule your flight.

Check the junk/spam mail folder of the email address you provided on your eTA application form. Some spam filters may block automated emails from IRCC.

If you have not received an email confirmation with an application number within 72 hours of applying, you will need to fill out this Web form:

  • Under “Type of application” select “Electronic Travel Authorization”, then “Case Specific Enquiries”.
  • Provide as many details as possible about the problem you encountered. Note: It can take us several days to answer your inquiry.

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