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Help Centre what do you need help with?

I don’t see the option to upload documents in my account, even though IRCC has asked for it. What do I do?

If you don’t see the option to upload documents in your account, tell us through the IRCC Webform.

Don’t forget to:

  • select the type of application you’re submitting,
  • provide as many details as possible about the problem you had, and
  • include screen shots.

Don’t send in multiple forms to report your issue, as it can slow down our review of the requests.

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