I don’t see the option to upload documents in my account, even though IRCC has asked for it. What do I do?

If you don’t see the option to upload documents in your account, tell us through the IRCC web form.

In the form:

• upload your documents
• select the type of application you’re submitting
• provide as many details as possible about the problem you had, and
• include screen shots

Don’t send in multiple forms to report your issue, as it can slow down our review of the requests.