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How can I view a PDF form?

We’re experiencing issues with some of our forms with 2D barcodes:

If you’re submitting one of these forms, you need to use version 11.0.09 of Acrobat Reader to fill it out.

If you’re applying at a visa application centre (VAC), they may ask you to re-fill out the form at their internet kiosks.

You can view most of our PDFs on many different devices. This includes computers, mobile phones and tablets. You can see them via your Internet browser (such as Chrome, Edge, Firefox or Safari) without using extra software.

The application forms (the ones you need to validate) use special features and you can’t view them using your Internet browser. These features help us validate the forms with our system. To view these PDF forms, you need to:

  1. Use your computer (Mac or PC). The forms won’t open on mobile devices (iPads, tablets, mobile phones, etc.)
  2. Install Adobe Reader 10 (or higher)
  3. Download the PDF file to your computer. Save the file in a place you can remember.
  4. Make sure you use Adobe Reader to open the form. Sometimes if you try to open the form directly, it will use your Internet browser to try to open it.

If you still have issues, read Adobe’s article on how to solve common issues.

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