Language selection


Help Centre what do you need help with?

What are the rules for creating a username or password?

Your username must:

  • be between 8 and 16 characters
  • have letters and numbers
  • not have
    • more than 7 numbers
    • any special characters (for example: %, #, @)

Your password must:

  • be between 8 and 16 characters
  • have at least
    • 1 upper case letter
    • 1 lower case letter
    • 1 number
  • not have 3 or more consecutive characters from your username

Did you find what you were looking for?

What was wrong?

You will not receive a reply. Telephone numbers and email addresses will be removed.
Maximum 300 characters

Thank you for your feedback

Answers others found useful

Help tool

Create an account or sign in

Form and guide

Glossary term

Date modified: