Why is my application considered complex or non-routine, and what does that mean for me?
We consider your application complex or non-routine if some parts of your application need extra review or processing on our part.
It may take us longer than the normal processing time to review a non-routine application.
Below are some examples of why your application might be complex or non-routine.
Citizenship applications
- We need you to submit extra documents, like residence documents.
- You missed a test, interview or hearing.
- There’s a criminal, security or other admissibility issue.
Permanent residence applications
- Your contact information is outdated and we can’t contact you or a family member.
- We requested more documents, and they weren’t submitted on time, or at all.
- Your dependant(s) turned 18 since you applied.
- You added 1 or more dependants to your application since you applied.
- Your dependant(s) got married and/or had children of their own since you applied.
- You provided legal documents regarding child custody or that confirm a change to your marital status.
- You or your family member were asked to resubmit a medical exam because one expired.
- Exams for every person must all be valid at the same time.
- You or a family member were asked to appear for an interview.
- You or a family member might not be eligible.
- Background checks are still in progress for you or your family members.
- There’s a criminal, security or other admissibility issue.
Temporary residence (visitor visa, study permit, work permit) applications
- We’re verifying your information and documents.
- We need additional documents from you, such as child custody information.
- You sent us unclear copies of your documents.
- You have a medical condition for which you may need more tests or consultations.
- You lived in Canada before as a permanent resident.
- There’s a criminal, security or other admissibility issue.
- We need to consult with other offices in Canada or abroad.
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