I can’t sign in to my IRCC secure account. What should I do?

If you’re having trouble signing in to your IRCC secure account , try these common fixes:

• Make sure you’re using the most recent version of a supported browser like Edge, Safari, Chrome or Firefox.
• Don’t use a favourite link or bookmark.
• Delete any saved favourite links or bookmarks.
• Close your browser and then
  • reopen the browser and clear your browser cache
  • close the browser again
  • reopen the browser and try to log in to your account

If you still can’t sign in to your account, let us know through our web form.

• Under “Enquiry,” choose “Technical difficulties” in the drop-down menu.
• Include this information in the text box:
  • if you log out of your account after each session
  • if you share an office/home with other account users
  • how you’re connected to the network (through a broadband router, VPN, etc.)
• Upload screenshots from your account that show us
  • the page(s) where you’re having problems
  • the error message(s) you get

If you need to upload many images, find out how to combine them into 1 document.

We’ll try to respond to you within 2 to 5 business days. Our response time can vary depending on overall volume of enquiries.

• Please don’t send your question more than once. It could delay our answer.