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Help Centre what do you need help with?

I went to the airport but the refugee I sponsored wasn’t there. What should I do?

If you sponsored a refugee who wasn’t at the airport at the time shown on your Notification of Arrival Transmission (NAT), let us know right away (

Some airports also have Resettlement Assistance Program Service Provider Organizations that you can contact for help.

  • Pearson International Airport (Toronto)
    Malton Neighbourhood Services
  • Vancouver International Airport
    Community Airport Newcomers Network
  • Calgary International Airport
    Calgary Catholic Immigration Society
  • Pierre Elliott Trudeau International Airport (Montreal)
    Ministry of Immigration, Francization and Integration

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