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I applied as a caregiver, but haven’t received a confirmation letter. What should I do?

The ongoing COVID-19 pandemic has caused service issues for our offices. The office that processes caregiver applications has been seriously affected.

If you applied for permanent residence as a caregiver in 2020, we may not have sent you a confirmation letter ("acknowledgement of receipt”) yet. We are working to send confirmation letters to applicants but it may take longer due to the challenges the pandemic has caused.

If you applied in 2019 and you did not receive a confirmation from us, you may contact us to verify if we received your application. If you applied in 2020, we will not be able to answer, so please wait.

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