Can I change the email address for my Permanent Residence Portal account?

You can’t change the email address you use to sign in to your portal account.

If you have a new email or can’t access your old one, you have 2 options:

1. If you haven’t submitted your application yet, you can create a new account with your new email through the
   • Permanent Resident Portal
   • Representative Permanent Resident Portal (if you’re a representative)
2. If you’ve already submitted your application, you can change the email your account updates are sent to. Contact us through the webform and we’ll send account updates to your new email.