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Help Centre what do you need help with?

I submitted a crisis web form for the Gaza special measures and haven’t received a response. What should I do?

You should wait for us to contact you.

If there are spaces left under these special measures for extended family members in Gaza

  • we’ll send you a unique code to complete your application for a temporary resident visa (TRV)
    • Make sure you check your junk or spam folder for messages.
    • If you receive a code, make sure you complete your application quickly with all of the required documents and information, as a code doesn’t guarantee you a space.

If you don’t meet the requirements

If your web form submission doesn’t meet the requirements, we’ll email you a letter explaining why it was rejected. If you were unable to apply under the special measures, you may still apply under any of our existing immigration programs.

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