What do I do if an online application is down?

Scheduled down time

You’ll need to wait a few hours at most. If our online applications and access to online accounts are down for routine system maintenance

• We post a message with details including the day, the start time and the planned duration of the maintenance on pages that lead to online applications and account sign in pages. We also tell you at what time everything should be available again. Messages are usually just above an “Apply” or “Sign in” button.
• You can also follow Immigration, Refugees and Citizenship Canada on Twitter for notifications on when online applications will be unavailable.

Unscheduled down time

If our online applications are down unexpectedly, we’ll post information and updates about it as soon as we can on our Twitter account and our website in the same locations as we post scheduled down time messages. We appreciate your patience as we endeavour to resolve the issue. Once resolved, we’ll announce it on Twitter and remove the messages on our website.