Changing your address

How can I change my address or contact information for my immigration or citizenship application?

To change your address:

You can change your address online or through our Web form.

To change your contact information (email or phone number):

Use this Web form to update your email or phone number.

What is the difference between the Change of Address and the Address Notification online services?

Address Notification

Use the Address Notification service if you’re an immigrant who has just arrived in Canada as a permanent resident. This will make sure you automatically get your permanent resident card.

If we don’t get your address within 180 days of the date you entered Canada, you’ll have to re-apply for a permanent resident card and pay the fee.

Change of Address

Everyone else should use the Change of Address service to tell us their new home or mailing address. For more information, see “Who can use the Change of Address online service?”

Who can use the Change of Address and the Address Notification online services?

Use the Change of Address and Address Notification service if you meet all the following criteria:

• your case is being processed in Canada,
• your address is in Canada,
• you’re moving within 3 weeks or have already moved
• you must also have either:
  • sponsored a member of the family class,
  • applied for permanent residence from within Canada,
  • applied for a permanent resident card,
  • applied for Canadian citizenship (for yourself or for a person adopted by a Canadian citizen),
  • applied for a citizenship certificate (proof of Canadian citizenship), or
  • applied to renounce or resume Canadian citizenship.

Who cannot use the Change of Address online service?

Don’t use the change of address online service if you recently immigrated to Canada and need to tell us your new address to receive a Permanent Resident (PR) Card. In this case, use the Address Notification online service.

If you don’t have an active permanent resident application, use this Web form to tell us of a change of address.

Can I email my new address to Immigration, Refugees and Citizenship Canada (IRCC)?

No, you can’t email us directly with your new address. Find out how to change your address.

How long does it take for a new or updated address to appear online?

If you change your address, allow 5 business days for the changes to appear online. The Call Centre won’t be able to confirm your address was updated until you wait 5 business days.

Why does it take 5 business days for address changes to appear online?

It can take up to 5 business days for your address changes to be processed and to appear online because of the high number of requests for address changes.

I am in Canada temporarily, as a worker, visitor or student. Why can’t I change my address online?

Since work permits, study permits, and visitor records are processed and closed on the same day they cannot be accessed through this service. You can change your address using this Web form.

When should I tell Immigration, Refugees and Citizenship Canada (IRCC) that I am moving?

Tell us no more than 3 weeks before you move to make sure all your letters from us go to your new home or mailing address.

How can I check that my address has been updated?

Wait 5 business days for your new address to be updated. After 5 business days, you can check it by going into Address Notification or Change of Address.

I have changed my address online but I can’t see the changes. What should I do?

Do the following steps.

• Make sure your home address is in Canada and that your case is being processed in Canada.
• Make sure it has been 5 business days since you gave us your new address information.
• If you are a new permanent resident, tell us your new Canadian address through Address Notification. All other clients should use Change of Address (see “Who can use the Change of Address and the Address Notification online services?” for details).

If you followed these steps and your address isn’t updated, contact us.

How can I change the address of other people who were included in my immigration or citizenship application?

When you use the change of address or address notification service, we’ll ask you to enter the names of the people in your application who are also moving to the same new address.

Do I have to enter a change of address for each dependant?

Yes, you have to enter a separate change of address for each dependant.

Do I have to enter an address notification for each dependant?

Yes, you have to enter a separate address notification for each dependant.

Which applicants can access the Change of Address or the Address Notification online service?

Only the principal applicant (the person who submitted the immigration or citizenship application) can use the Change of Address service. This is a security feature to protect your identity and your information.

I live outside Canada. Can I update my mailing or home address online?

If you live outside of Canada, you can’t update your mailing or home address online. You'll need to contact us to get your address updated.

Answer a few questions and find out how to contact us to change your address.

I changed my address in CAS. Do I need to change it in Change of Address or Address Notification, too?

No. Your address will be changed in Client Application Status (CAS), Change of Address and Address Notification. CAS will allow you to:

• follow the status of your application online and
• view and modify the address that we have on file.

Note: You need to wait 5 business days for a change to appear in either CAS or Change of Address.

If I remove my application status from the Internet on CAS, can I still use Change of Address or Address Notification?

No, you can’t view, modify and update both your home and mailing addresses through Change of Address or Address Notification.

If you removed your online CAS access and would like to use Change of Address or Address Notification, contact us online through our Web form.

I can’t access Change of Address or Address Notification. What should I do?

Go through the following steps.

• Open the tool you want to access (either Change of Address or Address Notification) through the My immigration or citizenship application page.
• Make sure the date of birth you are entering in Change of Address exactly matches the information on your application, passport and identity documents. Use the format as specified.
• Make sure the place of birth you are entering in Change of Address exactly matches the information on your application, passport and identity documents. Use the format as specified.
• Check the spelling and order of your names on any letters from the visa office or case processing centre, and on your passport and other supporting documents.
• Check who can use the Change of Address and Address Notification services.

If you’re still having problems accessing the online services, contact us.