I cannot submit the additional documents required for my eTA application by the requested deadline. Can I still travel to Canada?

No. Electronic travel authorization is a mandatory entry requirement. You should not travel to Canada until a decision is made on your application. If you’re leaving for Canada soon, you may want to consider rescheduling your flight.

If you’re not sure how to submit the documents requested for your eTA application, follow these step-by-step instructions.

If you’re waiting for someone (police department, doctor) to send you documents and can’t submit them by the deadline, you can submit an extension request through the IRCC secure account.

• To find out how to submit an extension request, check step 4 of the step-by-step instructions and watch video 4: Find out what documents you need to submit.

If you’re having technical problems uploading the documents and can’t submit them by the deadline, use this web form to request an extension.