Why did the action button in my GCKey account disappear?
The action button will disappear
- if your payment is declined or
- if you leave the payment screen without completing the process
The button disappears to prevent you from paying for the same application more than once, but it should reappear after 48 hours.
If your action button has been gone for more than 48 hours, please submit a webform.
Answers others found useful
- My documents are too large to upload. How do I reduce the file size?
- What file formats can I upload to my account?
- How do I view the messages in my account?
- Can I send a new document after I apply online?
- What is GCKey?
- What is Sign-in partner (SecureKey Concierge)?
- How do I upload documents to my IRCC Portal account after I’ve submitted my application?
Help tool
Form and guide
Glossary term
- Date modified: