Language selection


Help Centre what do you need help with?

I can't submit a new International Experience Canada profile because I already have one. What do I do?

Your next steps will depend on the reason why you are trying to create a new profile.

If you created a new account

You may have created a new account because you forgot your username or password. You can link your new account to your existing profile.

To link your new account to your profile, you must complete the following steps:

  1. Go to the main page of your account
  2. Scroll down to the heading “What would you like to do today?”
  3. Click on the button “Link application to this account.”
  4. Select “Temporary residence” as the category in the drop down menu.
  5. Select “International Experience Canada” as the sub-category.
  6. Follow the instructions to link to your IEC profile.

See also When trying to link my application to my online account, it says there are no matches. What's going on?

If you want to update your profile

If your situation has changed and you need to update your profile, you must withdraw your current profile. You can then submit a new profile with your updated information.

If you didn't create a profile

If someone else used your passport number to create an International Experience Canada profile, please contact us using this Web form.

Did you find what you were looking for?

What was wrong?

You will not receive a reply. Telephone numbers and email addresses will be removed.
Maximum 300 characters

Thank you for your feedback

Answers others found useful

Help tool

Create an account or sign in

How to videos

Glossary term

Date modified: