Will you ask me for personal information over the phone?
No. We take many steps to protect the privacy of your information. If your file is closed or you are a permanent resident, we would not contact you by telephone.
To avoid getting scammed, remember that IRCC does not:
- collect money or payments by phone or prepaid credit cards or through a private money transfer service provider (e.g. Pay Pal or MoneyGram). See how to pay your fees to know how IRCC collects payments.
- ask you to confirm basic personal information you already provided on a form.
If you think the caller is a scammer:
- ask for the name and number of the agent, and
- call the Call Centre to confirm the agent’s identity.
If you received a suspicious call, hang up immediately and:
- call your local police if you lost money.
- report the incident to the Canadian Anti-Fraud Centre.
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