Why was I locked out of my IRCC secure account when I tried to link an application?

There could be a few reasons why you couldn’t link your application.

1. No applications were found that match the information you provided.
   • The information you enter to link an application must match exactly the information you put on the application when you submitted it.
     • If you contacted us after you applied and updated any information, including passport information, provide the most recent information.
   • For more troubleshooting tips, read When trying to link my application to my IRCC secure account, it says there are no matches. What’s going on?

2. You tried to link and application more than 5 times.

   You can try to link an application up to 5 times. If it doesn’t work after 5 tries, you’ll be locked out for 24 hours.