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You asked me for a new document. How do I submit it?

When we ask you for documents, we also included information on how to send them to us.

Make sure to send your documents the way we ask you to. Otherwise, you could experience delays.

If we sent you the request through your account

Follow the instructions in the email we sent you and in your account to upload your documents.

If you applied through the IRCC secure account

  1. Sign in to your account.
  2. Look for your application under View the applications you submitted.
  3. Under the Action column, click Check full application status.
  4. At the top of the page, click View submitted application or upload documents.
  5. Scroll down the page and click Continue.
  6. Under Documents submitted by the client, you can find
    • Document Name: the document we need
    • Instructions: more information on the type of document and how to get it
    • Required by: the latest date by when we need to receive the document
  7. Click Upload file and follow the steps to upload your document to your account.
  8. Make sure the Details column shows the message Uploaded - not submitted to IRCC.
  9. Click Next.
  10. Provide your Signature by entering your Given name(s) and Last name(s).
  11. Answer the Security Question.
  12. Click Sign.
  13. Click Transmit.
  14. The following message should appear on your screen: “Congratulations! You have successfully submitted your application or profile. You have successfully transmitted your additional or replacement document(s).”
  15. After you see the message, you’ll receive an email confirming you’ve added a new document.

If we requested the documents through regular mail or email

Check the request message and follow the instructions on how to send us your documents.

If you have problems sending us your documents

Contact us using our web form if you:

  • can’t find our request letter or email
  • have technical problems

Read our instructions on how to tell us about your issue and send us your documents.

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