Language selection


Help Centre what do you need help with?

You asked me for a new document. How do I submit it?

When we ask you for documents, we also included information on how to send them to us.

Make sure to send your documents the way we ask you to. Otherwise, you could experience delays.

If we sent you the request via your account

Follow these instructions to upload your documents through your online account:

  1. Sign in to the account you used to apply online. (If you used IRCC secure account, sign in to that account.)
  2. Look for your application under View the applications you submitted.
  3. Under the Action column, click Check full application status.
  4. At the top of the page, click View submitted application or upload documents.
  5. Scroll down the page and click Continue.  
  6. Under “Documents submitted by the client” you can find
    • Document Name: the document we need
    • Instructions: more information on the type of document and how to get it
    • Required by: the latest date by when we need to receive the document
  7. Click Upload file and follow the steps to find and choose your documents from your computer and upload your document to your account.
  8. Make sure the Details column shows the message Uploaded - not submitted to IRCC.
  9. Click Next.
  10. Provide your Signature by entering your Given name(s) and Last name(s).
  11. Answer the Security Question.
  12. Click Sign.
  13. Click Transmit.
  14. The following message should appear on your screen: “Congratulations! You have successfully submitted your application or profile. You have successfully transmitted your additional or replacement document(s).”
  15. After you see the message, you will receive an email confirming that you have added a new document.

If we requested the documents through regular mail or email

Check the request message and follow the instructions on how to send us your documents.

If you have problems sending us your documents

If you can’t find our request letter/email, or if you have technical problems, contact us via our web form, tell us about your issue and send us your documents.

Did you find what you were looking for?

What was wrong?

You will not receive a reply. Telephone numbers and email addresses will be removed.
Maximum 300 characters

Thank you for your feedback

Answers others found useful

Help tool

Create an account or sign in

Form and guide

Glossary term

Date modified: