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When I try to submit my Express Entry profile or my application, I get an error. What can I do?

We changed some questions in the education history section in both the online profile and application for Express Entry. Because of this, some people are getting errors when they try to move on to the next step.

To fix it:

  1. In your profile, go to the Study and languages section of the form. Open the Education history sub-section. Scroll to the bottom and click Modify.

    Image of Modify button, as described above
  2. You will see the information you already entered. To make sure you filled all the fields, click Check for Completeness at the top of the form.

    Image of Check for Completeness button, as described above
  3. If there is a field you need to correct, you will see a red error message at the top. The question text will also be in red. Fill in the field(s) and click Save and exit.

    Image of error text, as described above

    Questions you need to answer are in red

    Image of red text, as described above
  4. Repeat these steps for each entry in the section.

If you have been invited to apply, you also need to validate the Personal activities section:

  1. Go to the Personal history section of the web form.
  2. Open the Personal activities sub-section and scroll down to the grid of saved entries.
  3. Click Modify and repeat the steps above for each entry.

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