Language selection


Help Centre what do you need help with?

I clicked the “Exit” button or closed the page by mistake during the online test. What do I do?

You can always sign in again as soon as possible. Even if you left in the middle of your test, the 45-minute timer will continue. When 45 minutes have passed, the system will automatically submit your test with any answers you selected.

If you’re not able to complete the test due to technical issues or emergencies, you may have to

  • do an interview with our officer
  • retake the test via videoconference if necessary

Find out more about what to do before and during your test.

Did you find what you were looking for?

What was wrong?

You will not receive a reply. Telephone numbers and email addresses will be removed.
Maximum 300 characters

Thank you for your feedback

Answers others found useful

Glossary term

Date modified: