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What does my status mean in the application status tracker?

In your application status tracker account, you’ll find

Application status updates will only show up after you get an acknowledgement of receipt (AOR) letter or email. You’ll get an AOR after we get your application and check that it’s complete.

Until then, you may be able to find

  • the date we got your application
  • your contact information

Overall status

At the top of the page, you’ll see 1 of these statuses:

  • Received means we got your application and we’re checking if it’s complete.
  • In progress means we’re still reviewing your application.
    • You can also see the progress for each section of your application.
  • Closed means
    • we approved your application
    • we refused your application or
    • you withdrew (cancelled) or abandoned your application
      • We’ll contact you before we close your application.

Application details

You’ll find 4 sections of your application that we need to review:

Each section can have 1 of these statuses:

  • Not started means we haven’t started reviewing this section.
  • Waiting on you means we need more information or documents from you.
  • In progress means we’re still reviewing the section.
  • Completed means we finished reviewing that section of your application.
  • Exempted means you don’t need to complete this section for your application.

Documents status

You’ll find details about your documents, such as your

  • medical exam
  • confirmation of permanent residence
  • visitor visa (temporary resident visa)
  • study permit
  • work permit

The documents listed will depend on what type of application you submitted.

Your next steps

In this section, we’ll let you know if we need more information or documents from you. For example, we may ask you to

  • send us police certificates or passports
  • pay fees
  • give biometrics

Be sure to check the “Your next steps” section regularly.

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