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Why did the action button in my GCKey account disappear?

The action button will disappear

  • if your payment is declined or
  • if you leave the payment screen without completing the process

The button disappears to prevent you from paying for the same application more than once, but it should reappear after 48 hours.

If your action button has been gone for more than 48 hours, please submit a webform, selecting “Technical difficulties” in the first drop-down menu.

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