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Help Centre what do you need help with?

I have changed my address online but I can’t see the changes. What should I do?

Do the following steps.

  • Make sure your home address is in Canada and that your case is being processed in Canada.
  • Make sure it has been 5 business days since you gave us your new address information.
  • If you are a new permanent resident, tell us your new Canadian address through Address Notification. All other clients should use Change of Address (see “Who can use the Change of Address and the Address Notification online services?” for details).

If you followed these steps and your address isn’t updated, contact us.

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