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Travel professionals

When should my client apply for their eTA?

Your clients should apply for their eTA before they book their flight to Canada.

Can I submit group applications for eTA?

No. You must apply one person at a time. For example, for a family of three, you will need to submit each application individually and pay the individual fee each time.

How do I pay for my client’s eTA?

You can pay for an eTA with any valid credit or debit card.

The card can be in your name, an organization’s name or the client’s name.

The eTA application fee is not refundable.

Credit cards and prepaid cards

We accept credit cards and prepaid cards from:

  • Visa®
  • MasterCard®
  • American Express®
  • JCB®
  • UnionPay® (online applications only)

If you use a prepaid credit card, keep it for at least 18 months after you pay to make refunds easier. Find more on prepaid cards.

We also accept all Visa Debit cards.

The card you use doesn't have to be in your name. The cardholder’s name will appear on the receipt but it does not need to match your application.

Debit cards

It must:

  • be from a Canadian bank using INTERAC® Online, and
  • be registered for online banking through your bank’s website.

We also accept all Visa Debit cards. If your card has the Visa Debit logo on it, alone or with the INTERAC® Online logo, select Visa Debit as your payment method.

The card you use does not have to be in your name. The cardholder’s name will appear on the receipt but it does not need to match your application.

Is there a way for clients to confirm the status of their eTA?

Yes, your clients can confirm their status by using the eTA check status tool.

The Government of Canada will also send email updates to the email address provided on the eTA application form. These emails will

Can I review the eTA application before I submit it?

No, there is no review function. Please enter the information carefully and take note of the details entered if you want a record of what you submit.

Can I make changes to my client’s eTA after it has been approved?

No. If your client needs to make changes, you must complete a new application.

Can I use my email address when I apply for an eTA on behalf of a client?

Yes. However, if you enter your email address in the Contact Details section, you will receive all emails from the Government of Canada about your client’s application. You will continue to receive these emails for the period the eTA is valid (up to 5 years).

If you enter your client’s email, the Government of Canada will email them directly.

Image of eTA application form, Contact Details section.

Is the eTA linked to a client’s passport number?

Yes, the eTA is electronically linked to the passport number you enter when you apply for your client’s eTA. The person will need to travel to Canada with that passport.

Note: Your client can confirm that the passport number is correct. If it is not correct, you must complete a new application.

What happens if I entered the wrong passport number on my client’s eTA application form?

If your client reviews the approval email and confirms that the passport number is not correct, you must complete a new application.

Note: The Government of Canada will send email updates to the email address provided on the eTA application form. These emails will include the passport number that the eTA application is linked to. Be sure to confirm that the passport number in this correspondence is correct. If the passport number is not correct, you will need to submit a new eTA application with the correct passport number.

How long can a client stay in Canada with their eTA?

Normally, visitors are allowed to stay in Canada for up to six months. However, the border services officer at the Canadian port of entry will authorize the period of time your client can stay in Canada. The officer will stamp or write on your client’s passport the length of time.

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