Electronic Travel Authorization (eTA)

General

• I have not been able to submit an eTA application because of technical issues (with the payment or the application form). Can I still fly to Canada?
• I submitted an eTA application, but have not received any emails from IRCC. Can I still travel to Canada?
• I got an email confirmation from IRCC that my eTA application was received, but nothing since then. Can I still travel to Canada?
• I cannot submit the additional documents required for my eTA application by the requested deadline. Can I still travel to Canada?
• I submitted the documents for my eTA application but I haven’t heard anything yet. Can I still travel to Canada?
• My application for an eTA was refused. Can I still travel to Canada?
• What is a visa-exempt foreign national?
• Will the eTA application information be available in multiple languages?
• Are there any age exemptions for eTA?

Determine your eligibility

• I will transit by air through Canada. Do I need an eTA?
• I am a permanent resident of Canada. Do I need an eTA if I leave and want to return to Canada by air?
• I am a permanent resident of Canada. Can I apply for an eTA?
• I am an American citizen. What do I need to enter Canada?
• I am a NEXUS or CANPASS member and U.S. green card holder. Do I need an eTA to fly to Canada?
• I am a lawful permanent resident of the U.S. (green card holder). Do I need an eTA?
• I am a lawful permanent resident of the U.S. (green card holder) and my home country will not issue a passport to me. Can I apply for an eTA using a document other than a passport?
• I have a visa or a temporary resident permit to enter Canada. Do I need an eTA too?
• I am visiting the U.S. and I want to come to Canada. Do I need an eTA?
• I have an ESTA and I am visiting the U.S. Can I use my ESTA to enter Canada?
• I am from a visa-exempt country and want to apply for a study or work permit. Do I need to apply for an eTA?
• I am from a visa-exempt country and a study or work permit. Do I need to apply for an eTA?
• I am a lawful permanent resident of the United States and have a study or work permit. Do I need to apply for an eTA?
• I am from a visa-exempt country and want to study in Canada for less than six months. Do I need an eTA?
• I am from a visa-exempt country and want to extend my work or study permit. Do I need to apply for an eTA?
• I am a dual citizen of the U.S. and another country. Do I need an eTA?
• I am a Canadian citizen. Do I need an eTA to enter Canada?
• I am a Canadian citizen and a citizen of another country. Can I fly to Canada with my non-Canadian passport?
• Can I apply for an eTA with a Refugee Travel Document?
• I have committed an offence and suspect or know that I am inadmissible to Canada. Should I still apply for an eTA?
• I have been refused entry to Canada in the past. Does this mean that I will be refused an eTA?
• Can a business or agency organizing charter flights to Canada for tour groups get eTAs for their clients?
• Do travellers on chartered aircrafts need an eTA?
• Do VIPs, Heads of State or diplomats need an eTA to travel to Canada?
• Can diplomats who are not accredited in Canada, but accredited elsewhere, travel to Canada without an eTA?
• I live in St. Pierre and Miquelon and am a citizen of France. I want to travel to Canada by air. Do I need an eTA?
• I live in St. Pierre and Miquelon and am a citizen of a country other than France. I want to travel to Canada by air. Do I need an eTA?
• I live in St. Pierre and Miquelon and am a citizen of France returning to St. Pierre and Miquelon by air from a country other than Canada. Do I need an eTA?
• When I visit Canada, I want to travel to St. Pierre and Miquelon by air. What document(s) do I need to return to Canada?
• I have a Confirmation of Permanent Residence (CoPR) and will travel to Canada. Do I need an eTA?

Applying for an eTA

• How do I apply for an eTA for travel to Canada?
• I see other websites advertising that I can apply for an eTA with them. Is there more than one website to apply for an eTA?
• What type of information do I need to complete an eTA application?
• Can I apply for an eTA for my child?
• Can I help a friend or family member apply for an eTA?
• As a Canadian citizen living in Canada, can I apply for an eTA for my non-Canadian relative or friend who lives abroad?
• Can more than one person, including dependents, be included in an eTA application?
• Can I submit a group application for eTA?
• Can I use my email address when I apply for an eTA on behalf of someone?
• Can I start my eTA application and save it?
• Can I review my eTA application before I submit it?
• What happens if I made a mistake (like an email address or passport number) on my eTA application?
• Can I apply for an eTA using a document other than a passport?
• What options are available to pay the eTA application fee?
• What if I don’t have a Visa, Mastercard or American Express? Are there other methods to pay for an eTA?
• Do I have to apply for an eTA each time I travel to Canada?
• I must travel to Canada for exceptional circumstances. Can I get my eTA on an urgent basis?

After you apply for an eTA

• Will IRCC email me when my eTA is approved?
• What information will I get by email after I apply for an eTA?
• Why am I not receiving any emails from IRCC about my eTA application?
• How long will it take to process my eTA application?
• I applied for an eTA on a different website. How do I verify if I have a real eTA?
• I have been charged more than CAN$7 my eTA on another website. I think I have been scammed. How can I find out and can I get a refund?
• I have to submit documents for my eTA application. How can I find out what documents I need to provide?
• I need to submit documents in a secure IRCC account for my eTA application. How can I do this?
• What do I do if my application for an eTA is not approved right away?
• Do I have to print anything to prove that I have an eTA?
• Can I withdraw my eTA application?
• If my eTA is cancelled after I get one, can I travel?
• What happens if I get a new passport after I have received an eTA?
• My application for an eTA was refused. Can I get a refund?
• My application for an eTA was refused. Is there a way I can appeal?
• Does having an eTA automatically mean that I am allowed to enter Canada?

Travel professionals

• When should my client apply for their eTA?
• Can I submit group applications for eTA?
• How do I pay for my client’s eTA?
• Is there a way for clients to confirm the status of their eTA?
• Can I review the eTA application before I submit it?
• Can I make changes to my client’s eTA after it has been approved?
• Can I use my email address when I apply for an eTA on behalf of a client?
• Is the eTA linked to a client’s passport number?
• What happens if I entered the wrong passport number on my client’s eTA application form?
• How long can a client stay in Canada with their eTA?