Applying online – general

• What is a personal document checklist?
• What is a personal reference code?
• Is there a file size limit for documents I upload to my account?
• I need to add multiple files to my online application, but there is only one field to upload documents. What can I do?
• Can I send a new document after I apply online?
• What file formats can I upload to my account?
• How do I view the messages in my account?
• How long do I have to complete and submit my online application?
• How do I sign my online application?
• How do I cancel an application I submitted online?
• I have a question about a document I am asked to submit in my online account. Who can I ask?
• An officer asked me to provide a document in my account, but I’m missing information. What do I do?