Language selection

Search

Help Centre what do you need help with?

How are processing times calculated?

Our processing times are historical, meaning they’re measured based on how long it took to process 80% of applications in the past.

Your processing time starts the day we receive your complete application and ends when we make a decision on it.

If you apply by mail

The processing time starts when your complete application arrives in our mail room.

If you apply online or in person

The processing time starts when you submit your application.


Answers others found useful

Help tool

Glossary term

Date modified: