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I don't have a document I need to submit. What should I do?

If there is a document (either listed on the checklist or that we asked you to give us) that you don’t have, your application could be

  • delayed
  • returned to you
  • refused

There are sometimes situations you can’t control (like war or natural disasters) that prevent you from getting a document.

If you can’t send us a document

  1. Write us a letter explaining why you can’t get the document or why it’s taking longer to get it.
  2. Include any supporting documents (like a receipt) with your letter.
  3. Send us the letter in place of the required document.

If you’re using the Permanent Residence Portal

  • Upload the letter under the section for the missing document.
  • Make sure the letter is in 1 of these file formats:
    • .pdf (portable document)
    • .jpg, .jpeg, or .png (image)
    • .doc or .docx (Microsoft Word document)

What happens next

We’ll read your letter and may contact you for more information.

Each case is different. The officer reviewing your application will decide if your application is complete without the document.

See also What if I can’t get a police certificate for my immigration application?

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