Language selection


Help Centre what do you need help with?

I don't have a document I need to submit. What should I do?

If there is a document (either listed on the checklist or that we asked you to give us) that you don’t have, your application could be:

  • delayed
  • returned to you
  • refused

There are sometimes situations you can’t control (like war or natural disasters) that prevent you from getting a document.

If you can’t send us a document

  1. Write us a letter explaining why you can’t get the document or why it’s taking longer to get it.
  2. Include any supporting documents (like a receipt) with your letter.
  3. Send us the letter in place of the required document by:
    • mailing it to us if you’re applying on paper
    • uploading it in place of the missing document if you’re applying online (make sure you use an accepted file format)

What happens next

We’ll read your letter and may contact you for more information.

Each case is different. The officer reviewing your application will decide if your application is complete without the document.

See also What if I can’t get a police certificate for my immigration application?

Did you find what you were looking for?

What was wrong?

You will not receive a reply. Telephone numbers and email addresses will be removed.
Maximum 300 characters

Thank you for your feedback

Answers others found useful

How to video

Form and guide

Glossary term

Date modified: