Language selection


Help Centre what do you need help with?

My application was returned because something was missing. What can I do?

Due to mailing delays caused by COVID-19, we’ll now return incomplete applications by email if we’ve made a digital copy. Otherwise, we’ll mail it back to you.

Be sure to check the email you gave us when you submitted if you

  • are waiting to hear about your application or
  • think there may be forms or documents missing

If we return your application because it’s incomplete, we also send you a letter and a checklist that explain why and what’s missing.

When you send your application back, make sure you

  • add any document or information that was missing the first time and include the letter and checklist we sent you
  • write a letter that explains why you’re changing or updating your information, or why you can’t get the document we requested

If you applied on paper and we returned your application by email, find out how to resubmit your documents.

You can use all the same documents and payment receipts to apply again. Make sure the signatures are still valid.

  • We must get your application within 90 days from the date you signed it.
  • The date you signed it can’t be in the future (postdated).

If you need to, you can fill out, sign and date new forms.

You should also read the application guide to see if anything changed since the last time you applied.

The processing time only starts the day we receive your complete application. If we returned your application by mistake, we’ll use the date we first received your application.

Did you find what you were looking for?

What was wrong?

You will not receive a reply. Telephone numbers and email addresses will be removed.
Maximum 300 characters

Thank you for your feedback

Answers others found useful

Date modified: