My citizenship certificate was mailed to me, but I never received it. What do I do?

It depends on when and where we sent your certificate.

We sent your certificate to an address in Canada or the United States

If it’s been less than 6 weeks since we sent your certificate

• Wait until 6 weeks have passed to contact us.
• To find out when your certificate was sent, check your application status.

If 6 weeks to 6 months have passed since we sent your certificate

Contact us and we’ll replace it:

• in Canada, contact the Client Support Centre or use the web form
• in the United States, use the web form

When you contact us, provide your

• current address
• phone number
• email

If more than 6 months have passed since we sent your certificate

You need to

• apply to replace the certificate
• pay the fee

We sent your certificate to a Canadian embassy, high commission or consulate

If it’s been less than 8 weeks since we sent your certificate

• Wait until 8 weeks have passed to contact the office we’re sending it to.
• To find out when your certificate was sent, check your application status.

If 8 weeks to 6 months have passed since we sent your certificate from Canada

You can contact the Canadian embassy, high commission or consulate

• you chose when you submitted your online application or
• where you submitted your paper application

If more than 6 months have passed since we sent your certificate

You need to

• apply to replace the certificate
• pay the fee