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What should I do if the online test photo of my personal identification (ID) or face is unclear?

You can

  • move your ID closer to the webcam
  • change your webcam setting or brightness
  • adjust the lighting of your test location, or
  • use a different device

Your photos must be clear and easy to see. Make sure that the biographical information on your ID is easy to read.

If we can’t clearly see your photos,

  • your test result may be invalid
  • you may have to take the test again

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