I took a picture of my face instead of my personal identification (ID) for the online test. What should I do?
If you accidentally took a picture of your face instead of your photo ID at step 6 of the sign-in process, you don’t have to contact us.
We’ll
- review your test result and
- contact you with your next steps
Depending on the result of our review, your test result may be invalid and we may send you a new invitation.
If you have to take the test again, it can take a few weeks or months to schedule (depending onour capacity).
You don’t need to contact us to reschedule your test. If you contact us, we won’t have further information or schedule you sooner.
Answers others found useful
- What are the requirements for becoming a Canadian citizen?
- I already have a citizenship application in process. How will the 2015 changes to the citizenship legislation affect my application?
- Do I become a Canadian when I marry a Canadian?
- How much does it cost to apply for Canadian citizenship?
- I am a citizen of another country. Will I lose that citizenship if I become a Canadian?
- What can I do if my citizenship application is refused?
- What should I do if I missed my citizenship test?
- Can I leave Canada after I mail my citizenship application?
- What is a non-routine citizenship application?
- Do I have to use the travel journal?
- If I’m applying for citizenship, do I still have to submit the physical presence calculator if I submit the travel journal?
- If I’m transferring through different countries at the airport, or by car or train, do I need to record it in my travel journal?
- How do I get more copies of the travel journal?
- My application has been returned, because it’s incomplete. Do I have to recalculate my physical presence (time lived in Canada)?
Glossary term
- Date modified: