Online citizenship test

• Invitation and scheduling
  • When can I take my online citizenship test?
  • My application status says I’ve been scheduled for an online test. Why haven’t I received an invitation?
  • Where can I find my online test invitation?
  • In my invitation, the time between the online test “start date” and “end date” is not 30 days. What should I do?
  • What do I do if I missed my online citizenship test?
  • Can I take the online test in a public library or with a public computer?

• Signing in
  • I signed in to the online test, but the page shows a “You can’t take the test right now” message. What should I do?
  • I submitted a group or family application. How will we access the online test?
  • What do I do if I get a “403 Error” message when I sign in to the online test?
  • When I sign in to the online test, why do I see a blank screen or a message that my browser isn’t supported?
  • Why do I have to sign in again when I get the online citizenship test link?
  • Do I have to start the online test immediately after I take a photo of myself?
  • Can I ask someone to help me sign in to the online test?

• Privacy notice
  • What if I decline the privacy notice for the online test?

• Terms and conditions
  • What if I don’t agree with the terms and conditions of the online test?

• The test link
  • Who gets the online test link when I click the “Email me the test link” button?
  • I clicked the “Email me the test link” button but don’t get the online test link. What should I do?
  • What do I do if my online test link expires?
  • Will I get the online test link if I have a representative?
  • I got disconnected during the online test. Can I use the same test link to return to the test?
  • I accidentally clicked the “Resend the test link” button. Do I have to use the new online test link?

• Your webcam and photos
  • My webcam isn’t working and can’t connect to the online test system. What should I do?
  • My webcam is working, but it can’t connect to the online test system. What should I do?
  • During the online test, my webcam shows a black or static image. What should I do?
  • What kinds of photos do you need from me for the online test?
  • What should I do if I can’t retake the photos for my online test?
  • Can I retake my online test photo (of my ID or myself) after I approve it?
  • What should I do if the online test photo of my personal identification (ID) or face is unclear?
  • I took a picture of my face instead of my personal identification (ID) for the online test. What should I do?
  • Do I have to download the online test photos that I take of my ID and myself?

• Test result and next steps
  • When do I get my official online test result?
  • I got disconnected and can’t see my online test result. What should I do?
  • Do I get a confirmation email after I complete the online test?
  • I forgot to print or email the online test result to myself. How do I get my test result?
  • Do I have to report my online test result to Immigration, Refugees and Citizenship Canada (IRCC)?
  • What are my next steps after taking the online test?
  • I’ve completed the online test, but my application status is outdated. What should I do?
  • Why did I get another test invitation after I passed the online test?

• Test via Microsoft Teams
  • I’m taking the online test with Microsoft Teams. Who do I contact if I need help?

• Other issues and information
  • What do I do if I’m disconnected during the online test?
  • I clicked the “Exit” button or closed the page by mistake during the online test. What do I do?
  • What personal information do you collect for the online test?